Initial Cause of Data Loss

A client accidentally dropped his Seagate 2.5” 2TB HDD. Immediately after the incident, He connected it to his computer, attempting to transfer the data as he worried the HDD would become unusable. Unfortunately, as he expected, the HDD was no longer detectable.

Diagnosis and Recovery Process

Our recovery team conducted a detailed diagnosis and confirmed that the internal mechanical component was affected after the drop, specifically a failure in the read/write heads. Since it is related to internal mechanical components, the recovery process requires a cleanroom environment to recover data.

Data Recovery Outcome

Our recovery specialist successfully recovered nearly all the data. The client confirmed the recovery after an online data verification session and expressed satisfaction and relief. The recovered data was then securely transferred to a new hard drive he purchased for backup.

Suggestion

Hard drives are extremely fragile, and dropping them can cause severe internal damage. If your HDD is dropped, do not attempt to reconnect or recover data alone, as this can worsen the damage. Instead, seek professional data recovery services immediately to maximize the chances of successful recovery.

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